APA Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (1994).
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology (2nd ed.).
NEW YORK:
McGraw-Hill.
Chicago Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd ed.
NEW YORK:
McGraw-Hill,
1994.
Teks Book.
MLA Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd ed.
NEW YORK:
McGraw-Hill,
1994.
Teks Book.
Turabian Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
SERVICE MANAGEMENT: Operations, Strategy, and Information Technology.
2nd ed.
NEW YORK:
McGraw-Hill,
1994.
Teks Book.