APA Style
ZEMKE, Ron, WOODS, John A.. (1999).
Best Practices in Customer Service .
NEW YORK:
HRD Press Amherst Amacom.
Chicago Style
ZEMKE, Ron, WOODS, John A..
Best Practices in Customer Service.
NEW YORK:
HRD Press Amherst Amacom,
1999.
Teks Book.
MLA Style
ZEMKE, Ron, WOODS, John A..
Best Practices in Customer Service.
NEW YORK:
HRD Press Amherst Amacom,
1999.
Teks Book.
Turabian Style
ZEMKE, Ron, WOODS, John A..
Best Practices in Customer Service.
NEW YORK:
HRD Press Amherst Amacom,
1999.
Teks Book.