Unit 1
Chapter 1: Business Driven Technology
Chapter 2: Identifying Competitive Advantages
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
Chapter 4: Measuring the Success of Strategic Initiatives
Chapter 5: Organisational Structures that Support Strategic Initiatives
Unit 2
Chapter 6: Valuing Organisational Information
Chapter 7: Storing Organisational Information - Databases
Chapter 8: Accessing Organisational Information - Data Warehouse
Unit 3
Chapter 9: Enabling the Organisation - Decision Making
Chapter 10: Extending the Organisation - Supply Chain Management
Chapter 11: Building a Customer-Centric Organisation - Customer Relationship Management
Chapter 12: Integrating the Organisation from End to End - Enterprise Resource Planning
Unit 4
Chapter 13: Creating Innovative Organisations
Chapter 14: EBusiness
Chapter 15: Creating Collaborative Partnerships
Chapter 16: Integrating Wireless Technology in Business
Unit 5
Chapter 17: Developing Software to Streamline Operations
Chapter 18: Methodologies for Supporting Agile Organisations
Chapter 19: Managing Organisational Projects
Chapter 20: Developing a 21st Century Organization